Refund Policy

This Refund Policy explains the customer standards applied by Goodr.

Damaged, Defective, Wrong, or Missing Items

Notify Goodr promptly at Support@YourSunglassesStore.shop if an order is damaged, defective, wrong, or missing anything. We will provide an appropriate replacement, exchange, return, or refund and will pay any required return shipping.

Cancellations

An order may be cancelled before shipment by contacting Support@YourSunglassesStore.shop promptly. Once it has shipped, this Refund Policy governs the request.

Unless Goodr approves another destination for a specific case, returns are directed to 280 Stewart St, Reno, Nevada, 89501, United States.

Refund Timing

Once approved, a refund is sent to the original payment method within 5-10 business days. A financial institution may require additional posting time outside our control.

30-Day Return Window

Goodr accepts eligible no-reason returns and exchanges requested within 30 days after the order is delivered.

How to Begin

Contact Support@YourSunglassesStore.shop before sending an item. After approval, Goodr will issue a prepaid label or arrange another method that leaves the approved return shipment at no cost to the customer.

Items Outside the No-Reason Program

Customized goods, clearance or Final Sale merchandise, gift cards, and opened intimate or hygiene-sensitive products are excluded from no-reason returns.

Those exclusions never reduce remedies available for an item that is damaged, defective, incorrect, or incomplete.